Vaccine Information for Healthcare Providers
NOTE: Changes to this page will occur as additional information about the COVID-19 vaccine becomes available. Please check back for updated information.
The COVID-19 vaccine information and resources provided are intended to support healthcare providers and professionals COVID-19 vaccination efforts in Stanislaus County.
Stanislaus County HSA - Public Health Division aims to protect people against COVID-19, which has greatly impacted our communities. The COVID-19 vaccines are just one of many tools that can help keep our community safe. Stanislaus County’s goal is to achieve full community immunity. Until we can ensure everyone is safe from the impact of COVID-19, everyone should continue to mask up, physically distance, and follow all recommendations, even after receiving the vaccine.
REMINDER: COVID-19 Vaccine is Provided at 100% No Cost to Patients
All organizations and providers participating in the COVID-19 Vaccination Program must administer COVID-19 Vaccine at no out-of-pocket cost to the patient and may not deny anyone vaccination based on the vaccine patient’s coverage status or network status.
Organizations and providers may not charge patients an office visit or other fee if COVID-19 vaccination is the sole medical service provided and may not require additional medical services to receive COVID-19 vaccination.
Organizations and providers may seek appropriate reimbursement from a program or plan that covers COVID-19 Vaccine administration fees for patients, such as a patient’s private insurance company, Medicare or Medicaid reimbursement and HRSA COVID-19 Uninsured Program (for non-insured vaccine patients).
* Individuals aware of any potential violations of these requirements are encouraged to report them to the Office of the Inspector General, U.S. Department of Health and Human Services, by calling 1-800-HHS-TIPS or going to the website TIPS.HHS.GOV.
Enrolled Provider Resource
Healthy Futures is Stanislaus County’s immunization registry system.
Phone: (209) 468-2292
COVID-19 Call Center for Providers is dedicated to medical providers in California and their COVID response, specifically addressing questions about program requirements, enrollment, and vaccine distribution.
Phone: (833) 502-1245
Hours: Monday through Friday,8am - 8pm
myCAvax, formerly CalVax, is California’s COVID-19 vaccine management system.
Support and Assistance:
Phone: (833) 502-1245, option 2
MyTurn allows providers the opportunity to have an all-in-one application from clinic management, dose accountability and reporting, public eligibility, public scheduling and walk-in registration for vaccine clinics.
Vaccine Ancillary Kits (for Pfizer and Moderna)
Missing or Incomplete Kits: (833) 502-1245
Hours: Monday through Friday, 8am - 8pm
Vaccine Manufacturer Contacts
Pfizer Customer Service COVID-19 vaccine website features manufacturer-specific COVID-19 vaccine information for HCPs (vaccine administration, storage & handling, etc.) and fact sheets for consumers.
General Product Inquiries: (877) 829-2619
Safety Information: (800) 438-1985
Shipment Support: (800) 666-7248
Controlant Customer Service: (855) 44-CONTROL
For assistance with on-site temperature monitoring of Pfizer thermal shippers, be prepared to confirm Box ID (on inside flap) and Logger ID (on the Controlant Monitor).
Moderna Customer Service (McKesson) COVID-19 vaccine website features manufacturer-specific COVID-19 vaccine information for HCPs (storage & handling, dosing & administration, etc.) and fact sheets for consumers.
Vaccine Viability: (866) MODERNA (1-866-663-3762)
Vaccine Shipment Issues: (833) 272-6635
Hours: Monday through Friday, 8am – 8p
(only email if after hours)
Janssen (Johnson & Johnson) COVID-19 vaccine website features manufacturer-specific COVID-19 vaccine information for HCPs (storage & handling, dosing & administration, etc.) and fact sheets for consumers.
For Medical Inquiries or Product-Related Questions: (800) 565-4008
Vaccine Adverse Event Reporting System (VAERS)
California COVID-19 Vaccination Program
These resources are intended to help providers and facilities that have enrolled or are planning to enroll into the California COVID-19 Vaccination Program.
Frequently Asked Questions
Safe and effective COVID-19 vaccines are one of the most important tools in ending the COVID-19 pandemic. Being vaccinated will help our community recover from the pandemic.
Pharmacy Partnership Program
The Pharmacy Partnership Program (PPP) for Long-Term Care Facilities is a Centers for Disease Control and Prevention (CDC) initiative that partners with CVS and Walgreens to offer on-site COVID-19 vaccination services for residents of nursing homes and assisted living facilities.
CDC (Federal) COVID-19 Vaccination Program
These evidence-based strategies and best practices intended to help providers and facilities successfully implement a COVID-19 Vaccination Program. These resources cover vaccination administration, storage and handling, reporting, training and patient education needed to implement a COVID-19 Vaccination Program.